After receiving the booking confirmation from SANTI TOUR S.A. de C.V. a binding contract between you and the owner comes into effect, which is
subject to the respective cancellation conditions and all other rules and restrictions, including the house rules, stated and sent in the advertisement.
You agree to vacate the accommodation no later than the check-out time specified in the contract on the day of departure. If you stay in the accommodation beyond the given time without the consent of SANTI TOUR ("exceeding the stay time"), you have no right to stay in the accommodation. In this case, the host is entitled to charge the extra day or expel you from the accommodation in accordance with the applicable law.
Damage to accommodation, furnishings, or associated items/objects
As a guest, you are responsible for leaving the accommodation (including any personal or other property found in the accommodation) in the
condition in which you found it. You are responsible for your own acts and omissions and for the acts and omissions of the persons staying with you.
SANTI TOUR will inspect the accommodation on the day of departure before your departure and will document any damage or missing item. You will receive a damage report immediately and any damages indurred must be paid in cash on the spot.
Objects from the accomodation may not be taken outside the fenced property. This applies in particular to the provided towels and kitchen items, but also to all inventory of the accommodation.
Payment and billing options
After that you will receive a confirmation and the accommodation is booked.
All booked services, such as luggage service, will be charged after the stay and settled with the final payment of the accommodation. Also a final cleaning is obligatory and due in the amount of 40 euros.
The final payment of the accommodation as well as all other incurred costs must be paid in cash on the day of departure. The invoice can be paid in Euro, USD, or Mexican Pesos (at the daily exchange rate requested the day before).
You are solely responsible for complying with or fulfilling all laws, rules and regulations that apply to your use of the accommodation. In
connection with your use of the accommodation and services, you shall not do, enable others to do or assist others to do the following:
Hygiene products in the bathroom
Other hygiene products (mosquito spray, organic sunscreen, organic aloe vera after sun, organic shampoo, organic conditioner, etc.) can be
purchased from the owner in large quantities upon request.
Mexican products & souvenirs
Can be purchased from the owner on request (Tequila, Mexican chili sauce, organic honey, Caps SANTI TOUR, T-shirts SANTI TOUR
Arrival and departure
The arrival can take place from 8 a.m. to 11 p.m. Departure (check out) from noon (12 a.m.) to 1 p.m. on the agreed day.
By filling out the guest form, a firm booking is made. In case of cancellation made 30 days or less before check-in, we chrage a cancellation
fee of 50%. Cancellations must be made in writing.
The final cleaning (general cleaning of the accommodation, bed linen and towels etc.) is obligartory and will be charged with 40 USD extra.
SANTI TOUR will clean every 3rd day during the rental period for hygienic reasons and additionally empty the trash cans. Please also make sure yourself that the accommodation is hygienically
Feedback to the landlord
We are always anxious to improve our service and to give you the best possible timr in our house. Therefore, we are always happy to receive a direct feedback, comments or suggestions on how to improve the accommodation, the services or the process. Please feel free to send them to us personally, by WhatsApp or by email to firstname.lastname@example.org.
Moreover, we would be very happy about a positive feedback on HolidayCheck, Facebook or TripAdvisor under 'SANTI TOUR Playa del